Posted 9/24/2026
About the job
This position involves supporting customers who use the company's software and training platforms. The successful candidate will respond to customer enquiries, investigate technical problems, explain product features, document recurring problems and work with engineering teams when an issue requires escalation.
Requirements
Strong written and verbal communication. Good customer-service skills. Ability to troubleshoot software problems systematically. Patience and ability to communicate technical information simply. Strong written English. Ability to work independently in a remote environment. Experience in technical support, customer success or a similar position. Knowledge of CRM or helpdesk platforms is an advantage. Basic knowledge of HTML, APIs or browser developer tools is useful.
Benefits
₦200,000–₦400,000 monthly salary. Remote-friendly work. Performance incentives. Mentorship. Continuous learning. Opportunity to progress into customer success or product-support leadership.